FAQS
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FAQS

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Is your hair 100% human hair? What is the grade? Where are they from?
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.
What is the difference between 360 wig and full lace wig?
Both 360 wig and the full lace wig are the whole wig. 360 wig is used pre plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head.It can't see the tracks, but also can be put in bun and ponytail. For more details, maybe you can check this attached pictures.
Is your wig/hair getting tangled or shedding?
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
What color is the wig of the lace?
We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown.
What conditions to get a free Flat Iron for my order?
1) If paid over $199(after discounts), can get a free Pro Flat Iron. 2) If buy U part wig or Half Wig, you can get a free Flat Iron. Besides, If your order is paid over $199(after discounts), also you bought U part wig. We will choose the Pro Flat Iron one and then send you!
Can I go swimming with a wig?
Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
Is your wig come in bleached?
Our lace wigs are already bleached based on the guarantee of the hair not shedding. We are not suggested to bleached any more. If you still want to bleach the lace by yourself or your hairstylist, you can cut off the silk base after receive the wig. It 's a high quality silk base below the undetectable lace wig, then don't need to wear a stocking cap or put foundation before installing, that's more convenient and natural. Most sisters prefer it, that's why we make it look like that. If you don't like the silk base, you can cut if off slightly. For the Upgraded 2.0 undetectable full lace wig, the lace is also slightly bleached, which is more slender and light. It can't add deep service, because it is high risk to broken the lace.
Can your hair be dyed? Can you dyed for me?
We are sorry that we don't have color service available now. And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. The reason why we cancel the color service is that the customers will not satisfied with the color we done or the color number was not matched with what they need. So can you dye it by yourself or your stylist if possible.
What is the difference between the undetectable full lace wig and the full lace wig? What is the difference between the undetectable full lace wig and the Upgraded 2.0 undetectable full lace wig?
The undetectable full lace wig is a full lace wig with the special Top Swiss Lace (transparent). For the full lace wig, it is Swiss Lace, which comes in medium brown. It is already bleached based on the guarantee of the hair not shedding. If you need more bleaching, then you can book bleaching service on our website. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown. It 's a high quality silk base below the undetectable lace wig, then don't need to wear a stocking cap or put foundation before installing, that's more convenient and natural. Most sisters prefer it, that's why we make it look like that. We can't provide the bleaching service because of the silk base. If you still want to bleach the lace by yourself or your hairstylist or you don't like the silk base, you can cut if off slightly. For the Upgraded 2.0 undetectable full lace wig, the lace is also slightly bleached, which is more slender and light than the previous. It can't add deep service, because it is high risk to broken the lace.
Can your wig use glueless? Can I make ponytail or bun?
You can try to use it with glue or without glue, but use glue will be natural looking. Some sisters don`t use glue their hair is secured with a custom strap and comb in the back and got 2 be glued spray, it doesn`t move at all, very secure, and you can choose got 2b glue gel (black bottle). About the ponytail or bun, yes, you can make it, no problem.
How long will be shipped after I place an order?
Our shipping date is 2-3 working days, Normal Stock: 360 Frontal, Frontal, Bundles, Closure, Full Lace wig without bleach knots service, If the order add the Custom Service, Such as bleach knots service, Or Pony tail, Or 360 Wig, Or Blonde wig.Or U-part wig, Or daily customized wig, it will need 2-4 days extra to be ready for shipment then.
Which express do you use? How long can I receive the parcel?
We ues DHL or Fedex. Generally, the package will be deliveried with 2-4 business days in USA. 2-7days delivery in other countries.
Do I need to pay the shipping fee?
Our shipping fee is free.However, there are some areas that need to charge the remote fees 20$.
Do I need to pay the customs duty?
The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.
Can I ask for no signature of shipment?
You can make a note in your cart for this or contact with us before shipped out.Then we will choose a free sign-off service for you.If the parcel has been shipped. You can call DHL /fedex to ask them about it. If not one at home to receive the parcel. The courier will call you. Please make sure your phone can go througth.
Can you provide the Overnight shipping service?
Sorry for that,we did not have the overnight service.The fastest delivery time is 2days.
Can I receive the parcel on Saturday or Sunday?
The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.
I am in a remote area, can you ship it?
Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.
Can I use Po.box as the shipping address? Or billing address?
We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.
When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?
PayPal account is not necessary.You can choose the "Pay with Credit Card".
Which payment methods can I use?
We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us
Why is my card declined?
Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don`t take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When your are declined, you can call your bank for the problem. Or you can try your another card. If still any problems, please send email to us
If I pay on your website, is my information safe?
We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us. We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us.
Can you send me an invoice?
Yes, we can send you the invoice if you need, just feel free to contact us via email or Facebook online.